Refund Policy for Its So San Diego
At Its So San Diego, we are committed to providing high-quality products that celebrate the spirit of San Diego. If, for any reason, you are not satisfied with your purchase, we are here to help. Please review our refund policy below, which complies with Google Merchant standards.
1. Eligibility for Refunds and Returns
- Timeframe for Refund Requests: You have 30 days from the date of purchase to request a refund or return. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
- Condition of Products: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Items that are damaged, worn, or not in their original condition may only be eligible for a partial refund.
- Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.
2. Non-Refundable Items
Certain types of goods are exempt from being returned, including:
- Downloadable software products.
- Gift cards.
- Any item that is returned more than 30 days after delivery.
3. Process for Returns and Refunds
- Initiate a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
- Return Shipping: Customers are responsible for the cost of return shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Return Address: Once your return is approved, we will provide you with the return address and instructions. Items sent back to us without first requesting a return will not be accepted.
4. Refunds (if applicable)
- Inspection and Approval: Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.
- Late or Missing Refunds: If you haven’t received a refund within 10 business days, please check with your bank or credit card company as processing times may vary. If you still have not received your refund, please contact us at [email protected].
5. Exchanges (if applicable)
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected] with a description of the issue and a photo of the defect or damage.
6. Sale Items
- Only regular-priced items may be refunded; sale items are non-refundable.
7. Contact Information
For questions regarding refunds and returns, please contact us at:
Email: [email protected]
Phone: (833) 563-0666